The Division of Utilities sustains wellbeing through essential services by providing clean and safe drinking water, treating wastewater to protect the public and waterways, and developing and implementing sustainable solutions. Comprised of the South Bend Water Works, the Wastewater Treatment Plant and the Organic Resources facility, the Division of Utilities serves the residents of South Bend as well as some residents outside of city limits.
Our Services
Pay Your South Bend Utility Bill
Account Balance & Due Date
White Deposits from Water
Starting or Transferring Utility Service
Update Utility Account Information
Pay Your South Bend Utility Bill
South Bend Municipal Utilities distributes the monthly utilities bill, which is comprised of trash pickup, water and sewer services. Account holders can visit the South Bend Municipal Utilities Customer Service Office, located at 125 W. Colfax Ave. or call 311. Below are the various options for bill pay. Note: All payments are due by 5:00 pm on the date indicated on the bill.
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Pay Online at utilities.southbendin.gov
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Use MasterCard, Discover Card, or Visa Credit/Debit card at utilities.southbendin.gov. If you don’t want to set up an online account, you can still make a one-time payment using Quick Pay on the home page.
- Account holders can download billing statements via online account.
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There is no additional fee for this service.
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South Bend Municipal Utilities is not affiliated with any online third party paying agents. Make sure you understand the terms of service before utilizing any third party paying agents; South Bend Municipal Utilities is not responsible for any delays in payments that are made through such outside services.
- Learn how to use the online portal to access and manage your account information.
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- CheckFreePay
- Make a payment in-person at 40-plus locations across the city where CheckFreePay is offered, such as
Dollar General, Speedway, Walmart and more. Find in-person payment locations at checkfreepay.com.
- Make a payment in-person at 40-plus locations across the city where CheckFreePay is offered, such as
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Pay By Phone
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Call 574.235.9236 and follow the instructions on the integrated voice response (IVR) system.
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There is no additional fee for this service.
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Automatic Bank Draft
- Download an application for Automatic Bank Draft bill payment.
- Pick up an automatic bank draft application at the South Bend Municipal Utilities Office, located at 125 W. Colfax Ave.
- Mail Payments
- South Bend Municipal Utilities
PO Box 7125
South Bend, IN 46634-7125 - Remember to include bill stub to expedite your payment
- South Bend Municipal Utilities
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In-Person(South Bend Municipal Utilities Customer Service Office is located at 125 W. Colfax Ave.)
- Lobby hours are Monday through Thursday from 8:30 am to 5:00 pm and Friday from 9:00 am to 5:00 pm
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After Hours Payment in the Night Dropbox
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May be placed in the night dropbox at the South Bend Municipal Utilities Customer Service Office, located at 125 W. Colfax Ave. The drop box is located to the left of the Colfax Ave. entrance.
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Payment will be applied to the account the next business day.
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Additional Payment Information:
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Starter or counter checks will not be accepted for payments at any time.
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Payments will not be accepted for shut off accounts left in the night drop box or mail unless money order is used.
Understanding Your South Bend Utility Bill:
Water Emergencies
- For water emergencies, contact the Water Works service department at 574.235.9464.
Water Works Contacts
- For water quality questions, contact waterquality@southbendin.gov..
- For Water Works customer service concerns, contact 311@southbendin.gov.
- For utility account information or to start service, call 311 or email 311@southbendin.gov.
- For billing disputes, email utilitybillingdisputes@southbendin.gov.
- For after-hours water service concerns, call 574.235.9464.