The Division of Utilities sustains wellbeing through essential services by providing clean and safe drinking water, treating wastewater to protect the public and waterways, and developing and implementing sustainable solutions. Comprised of the South Bend Water Works, the Wastewater Treatment Plant and the Organic Resources facility, the Division of Utilities serves the residents of South Bend as well as some residents outside of city limits.
Our Services
Payments for Utilities Bill
Payments for Utilities Bill Residents can pay their Utility bills in a variety of ways. Where is Payments occurring? Who…
Account Balance & Due Date
Account Balance & Due Date Describes how and where residents can find Utility account information, both online and via the…
Shut-Off Balance and Payment Deadline
Shut-Off Balance and Payment Deadline Residents can find information about shut-off balances and the deadline for making payments or getting…
Organic Resources
Organic Resources Organic Resources recycles collected yard waste, leaves and brush for compost and mulch products. Where is Organic Resources…
Starting or Transferring Utility Service
Starting or Transferring Utility Service How do I start Utility services?What does it cost to start Utility services?How does the…
Pay your South Bend Utility Bill
South Bend Water Works distributes the monthly utilities bill, which is comprised of trash pickup, water and sewer services. Account holders can visit the Water Works Customer Service Office, located at 125 W Colfax Avenue or call 311. Below are the various options for bill pay. Note: All payments are due by 5:00 pm on the date indicated on the bill.
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Pay On The Phone
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Call 574.235.9236 and follow the instructions on the integrated voice response (IVR) system.
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There is no additional fee for this service.
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Use a MasterCard, Discover Card, or Visa Credit/Debit card at Utilities Online. If you don’t want to set up an online account, you can still make a one-time payment.
- Account holders can download billing statements via online account.
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There is no additional fee for this service.
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South Bend Water Works is not affiliated with any online third party paying agents. Make sure you understand the terms of service before utilizing any third party paying agents; South Bend Water Works is not responsible for any delays in payments that are made through such outside services.
- Learn how to use the online portal to access and manage your account information.
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Automatic Bank Draft
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Pick up an automatic bank draft application at the Water Works Customer Service Office located at 125 W Colfax Avenue.
- Mail Payments
- South Bend Water Works
PO Box 7125
South Bend, IN 46634-7125 - Remember to include bill stub to expedite your payment.
- South Bend Water Works
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Walk-in or Drive-up Payments
- Walk-in Customer Service Office is open Monday through Thursday from 8:30 am to 5:00 pm and Friday from 9:00 am to 5:00 pm
- Drive-Up Payment Window’s hours are Monday through Thursday from 8:00 am to 5:00 pm and Friday from 9:00 am to 5:00 pm
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After Hours Payments
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May be placed in the night drop box at the South Bend Water Works Customer Service Office.
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Payment will be applied to your account the next business day.
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Additional Payment Information:
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Starter or counter checks will not be accepted for payments at any time.
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Payments will not be accepted for shut off accounts left in the night drop box or mail unless money order is used.
Understanding Your South Bend Utility Bill:
Water Emergencies
- For water emergencies, contact the Water Works service department at 574.235.9464.
Water Works Contacts
- For water quality questions, contact waterquality@southbendin.gov.
- For all other drinking water concerns, contact waterworks@southbendin.gov.
- For Water Works customer service concerns, contact dl-waterworkscustomerservice@southbendin.gov
- For utility account information or to start service, call 574.235.9236.
- For after-hours water concerns, call 574.235.9464.
