Utilities

The Division of Utilities sustains wellbeing through essential services by providing clean and safe drinking water, treating wastewater to protect the public and waterways, and developing and implementing sustainable solutions. Comprised of the South Bend Water Works, the Wastewater Treatment Plant and the Organic Resources facility, the Division of Utilities serves the residents of South Bend as well as some residents outside of city limits.

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Pay Your South Bend Utility Bill

South Bend Municipal Utilities distributes the monthly utilities bill, which is comprised of trash pickup, water and sewer services. Account holders can visit the South Bend Municipal Utilities Office, located at 125 W Colfax Avenue or call 311. Below are the various options for bill pay. Note: All payments are due by 5:00 pm on the date indicated on the bill.

Pay By Phone
- Call 574.235.9236 and follow the instructions on the integrated voice response (IVR) system.
- There is no additional fee for this service.

Pay Online (Note: New online portal went live 1/19/21. All online paying customers will need to set up an account in the new portal once they receive first bill in the new system.)
- Use a MasterCard, Discover Card, or Visa Credit/Debit card at utilities.southbendin.gov. If you don’t want to set up an online account, you can still make a one-time payment.
- Account holders can download billing statements via online account.
- There is no additional fee for this service.
- South Bend Municipal Utilities is not affiliated with any online third party paying agents. Make sure you understand the terms of service before utilizing any third party paying agents; South Bend Municipal Utilities is not responsible for any delays in payments that are made through such outside services.
- Learn how to use the online portal to access and manage your account information.

Automatic Bank Draft
- Download an application for Automatic Bank Draft bill payment.
- Pick up an automatic bank draft application at the South Bend Municipal Utilities Office, located at 125 W Colfax Avenue.
Mail Payments
- South Bend Municipal Utilities
  PO Box 7125
  South Bend, IN 46634-7125
- Remember to include bill stub to expedite your payment
Walk-in or Drive-Thru Payments (South Bend Municipal Utilities Office is located at 125 W Colfax Avenue)
- Walk-in hours are Monday through Thursday from 8:30 am to 5:00 pm and Friday from 9:00 am to 5:00 pm
- Drive-Thru hours are Monday through Thursday from 8:00 am to 5:00 pm and Friday from 9:00 am to 5:00 pm
After Hours Payments
- May be placed in the night drop box at the South Bend Municipal Utilities Office, located at 125 W Colfax Avenue. The drop box is located to the left of the Colfax Avenue entrance.
- Payment will be applied to the account the next business day.

Additional Payment Information:

Starter or counter checks will not be accepted for payments at any time.
Payments will not be accepted for shut off accounts left in the night drop box or mail unless money order is used.

Understanding Your South Bend Utility Bill:

Download a copy of a South Bend Utility Bill with brief explanations of common charges.

Water Emergencies

For water emergencies, contact the Water Works service department at 574.235.9464.

Water Works Contacts

For water quality questions, contact waterquality@southbendin.gov.
For all other drinking water concerns, contact SBMUcustomerservice@southbendin.gov.
For Water Works customer service concerns, contact SBMUcustomerservice@southbendin.gov.
For utility account information or to start service, call 574.235.9236.
For after-hours water concerns, call 574.235.9464.