South Bend Water Works solely utilizes groundwater to serve more than 112,000 customers. There are nine well fields which can produce water to be treated before making its way to homes and businesses via 550+ miles of water main. Water Works staff regularly conducts thorough testing on the groundwater before, during and after treatment, as well as throughout the distribution system. Water being distributed meets or exceeds all drinking water regulations.
Our Services
Payments for Utilities Bill
Payments for Utilities Bill Residents can pay their Utility bills in a variety of ways. Where is Payments occurring? Who…
Account Balance & Due Date
Account Balance & Due Date Describes how and where residents can find Utility account information, both online and via the…
Shut-Off Balance and Payment Deadline
Shut-Off Balance and Payment Deadline Residents can find information about shut-off balances and the deadline for making payments or getting…
Organic Resources
Organic Resources Organic Resources recycles collected yard waste, leaves and brush for compost and mulch products. Where is Organic Resources…
Starting or Transferring Utility Service
Starting or Transferring Utility Service How do I start Utility services?What does it cost to start Utility services?How does the…
Drinking Water Quality
The United States Environmental Protection Agency (EPA) requires water systems to supply their customers with an annual drinking water quality report called the Consumer Confidence Report. This report was designed for Americans to make practical, knowledgeable decisions about their health and their environment. South Bend Water Works’ Consumer Confidence Report is distributed with the June utility bills each year. In 2019, Water Works was 100% in compliance with the Safe Drinking Water Act Regulations.
View the 2020 Consumer Confidence Report
View the 2020 Water Quality Parameters
South Bend Water Works operates eight different water production facilities throughout the community. The City optimizes water production from three filtration plants to take advantage of the iron and manganese removal ability. Other facilities are used when there is a high demand for water.
Wellhead Protection
The City of South Bend gets its entire water supply from ground water wells, which is why it’s important to prevent this water from being contaminated from pollution. Indiana’s Wellhead Protection Rule (327 IAC 8-4.1) requires all public water supplies using ground water wells to maintain a Wellhead Protection Plan (WHPP). The WHPP focuses on protecting the water supply by preventing pollutants from entering the ground in areas around wells.
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waterquality@southbendin.gov Water Quality Question
waterworks@southbendin.gov Drinking Water Concerns
dl-waterworkscustomerservice@southbendin.gov Water Works Customer Service Questions
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574.235.9464 Water Emergencies & After Hours
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Customer Service Office
125 W Colfax Avenue
South Bend, Indiana 46601
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