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Home » SMS Terms and Conditions

SMS Terms and Conditions

Messaging Terms and Conditions for the City of South Bend

By subscribing to our messaging service, you consent to receive recurring automated promotional and informational text messages from the City of South Bend. Those messages may include messages regarding application status updates, time off request status updates, Open Enrollment information, or notifications regarding documents available in UKG Ready. These messages may be sent using an automated system to the mobile number you provide during signup or any other number you designate.

Message frequency may vary, and additional texts may be generated based upon activity. We reserve the right to adjust the number of messages sent at any time, including increasing or decreasing the volume. Additionally, the City of South Bend may modify the short code, phone number, or sender ID used to send messages.

Standard message and data rates may apply. For details about your messaging or data plan, please contact your mobile carrier. Carriers are not responsible for delayed or undelivered messages. Your agreement to receive messages is not a condition for purchasing any good or service.

Carrier Information

Mobile carriers are not liable for the delivery or timing of messages.

How to Unsubscribe

To stop receiving messages, reply with “STOP” to any message Upon unsubscribing, you will receive a confirmation message, and no further messages will be sent. If you wish to re-subscribe, you may reply to the same number with “UNSTOP” to opt back into messaging.

Support Information

For assistance or support, contact the City of South Bend’s Human Resources department via email at humanresources@southbendin.gov or phone at 574-235-9217. Alternatively, you can text “HELP” at any time to receive guidance on how to unsubscribe or find other support options. If we include links in our messages, they may also direct you to unsubscribe instructions or additional company information.

Privacy Policy

For information about how your data is collected, used, and protected, please review our Privacy Policy at https://southbendin.gov/city-of-south-bend-data-collection-policy.

Updates to Messaging Terms

The City of South Bend reserves the right to change or discontinue this messaging program at any time. Updates to these Terms and Conditions may also occur without prior notice. Any changes will take effect immediately upon being posted. If you do not agree to the revised terms, you should cancel your subscription to the messaging service. Continued use of the service implies acceptance of the updated terms.

This web page was last updated on November 20, 2025. Links to other resources on this web page may have been last updated on a different date.

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