City Releases Results of 2020 Community Survey Jan. 22, 2021 The City of South Bend today released the results of the 2020 Community Survey, which asked residents their thoughts on city services and their overall thoughts about South Bend’s direction. “I’m grateful to all the residents who took the time to fill out this survey,” said Mayor James Mueller. “This feedback is critical for the City team to understand which issues are most important to our community and where we should focus efforts for improvement.” The City’s Department of Innovation & Technology has also developed an interactive Community Insights Dashboard to allow residents to explore the data and compare South Bend’s survey results to peer Great Lakes region cities. “The Community Survey is one of the most important feedback loops we have with residents.” said Denise Linn Riedl, Chief Innovation Officer. “The data points to where the City can do better and also gives us clear benchmarks to strive for year after year.” The survey includes representative samples from each council district in the city, meaning that the people surveyed are reflective of the overall population’s demographics. The survey was conducted in the summer of 2020 by ETC institute, a national firm that has administered surveys in over 700 cities. The Community Survey was administered by mail and could be completed by mail, online, and by phone. Residents could also respond to the survey in Spanish by phone. Residents can view the survey results and explore a Community Insights Dashboard by visiting southbendin.gov/communitysurvey.