The City of South Bend announced today the rollout of its new online service request portal, which will allow residents to make service requests online in addition to calling the 311 Service Center.
Residents can initiate more than 30 different service requests using the portal, including requesting street plowing, requesting pothole repair, and reporting downed tree limbs in the right of way. All service requests will continue to be accessible by calling 311.
To access the new portal, visit 311.southbendin.gov.
“We’re committed to continuous improvement and making City services easier and more convenient to access,” said Mayor James Mueller. “I am glad that residents will now have this online option in addition to calling 311.”
Over the last year, 134,360 calls were made to the 311 Service Center. Of those calls, 8,939 were on topics and service requests that are now included in the online portal.
“We are pleased to offer the 311 online service portal which provides yet another channel for our residents to conveniently submit their requests directly to City departments,” said Director of 311 Customer Service Center Cynthia Simmons. “This new portal advances the self-service options for our residents and is available to them at any time of day.”
If residents encounter issues or have questions about the service portal, please call 311.
To view a guide for requesting services through 311.southbendin.gov click here.