THE CITY OF SOUTH BEND’S PERFORMANCE MANAGEMENT PROGRAM
SBStat was started in 2015 as a vehicle for the Mayor to drive performance improvement and innovation in the City. In 2017, SBStat elevated its efforts in performance management using recommendations from the Center for Government Excellence at Johns Hopkins University, from which the program continues to iterate from today. The goals of the SB Stat program are the following:
- Empower departments to assist in the strategy, design, implementation, and evaluation of municipal services
- Improve service delivery through evidence and human-centered design to generate insights and test new approaches
- Focus on data that matters to improving the lives of residents of South Bend
Leadership
Denise Riedl | Chief Innovation Officer
David Finley | Director of Business Analytics
