SB Stat: Customer Service ABOUT CUSTOMER SERVICE STAT Customer Service Stat is a cross-departmental meeting with a focus on business units that provide direct customer service to residents. This focus was first formed in 2020 at the direction of the Mayor and included staff from the City’s 311 Call Center and the Utility Call Center (South Bend Water Works). In 2021 the focus was expanded to include teams from the City’s Building division. See all available Customer Service SB Stat Materials. Learn more about the 311 Call Center, Utilities, and Buildings. TRACKING OUR PROGRESS: CUSTOMER SERVICE DASHBOARD This dashboard shows the number of calls by City residents to the 311 Service Center broken down by City department. Learn more about other visualizations on the Transparency Hub.