Facilities & Grounds Process Improvement
Facilities and Grounds’ mowing team completed a process innovation workshop to uncover efficiencies in their day-to-day work so that they could reduce frustration and find the time to mow more lots each day. After mapping out their processes and identifying pain points, they followed up with specific process improvements a few months later.
Recreation Strategic Visioning
The Recreation Division completed a participatory process to refine their mission, customer orientation, and program alignment.
Recreation Program Life Cycle
In 2018 the Recreation Division built on their strategic visioning work through the SB Stat program. They identified how their current programming aligns with their updated mission and vision and started to envision the “program lifecycle” and how this interacts with strategic decisions around what they offer. This ensures that we are meeting the needs and interests of the community and effectively leveraging partnerships.
