Records Specialist-2nd shift (IN, South Bend) SUMMARY Responsible for all record and case related processing functions. Interacts with Officers, Administration, Legal, Government and other Law Agencies on a daily basis. Aids the public with questions and report purchases. Requires a person who can make sound decisions and multitask with a strong ability to problem solve. SUPERVISION EXERCISED Not applicable. ESSENTIAL DUTIES AND RESPONSIBILITIES This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected. • Maintains a high volume of case files for Patrol, Investigative Bureau, outside entities. • Processes all crash/accident reports from Aries system. • Enters all traffic tickets. • Researches records for closure or missing information status. • Processes and sends reports via PDF to the prosecutor’s office. • Interacts with the public over the phone and face to face. • Creates the Public Bulletin every 8 hours; updating information as cases are created. • Oversees and maintains logs of all police reports. • Researches and processes Public Access Requests. • Performs background checks, gun permits and registrations. • Processes all impounds with constant contact with multiple tow companies. • Scans/archives case paperwork from Services into LaserFiche for archiving purpose. • Contacts and interacts with internal and external personnel, City Legal, Officers, Probations Offices, Court Systems, Outlier Law Agencies, civilians, business owners, etc. • Reviews, processes, and distributes reports and cases to requesting agencies. • Works front desk and answers all incoming calls. • Takes reports over the phone and face to face as they come into SBPD. • Dispatches calls for certain situations when an officer is needed at a specific location. NON-ESSENTIAL/MARGINAL FUNCTIONS • Performs other duties and assume other responsibilities as apparent or as delegated. QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.