January 14, 2021
The City of South Bend will launch a new utility billing software Tuesday, January 19. This launch impacts all customers of the City’s utility services such as water, sewer, trash pickup and storm water. When the new portal at utilities.southbendin.gov goes live at 8 a.m. January 19, customers will see new features like the ability to start and terminate service, access account information, make payments and view water usage. Customers will also have the option to be notified via text when their bill is ready to view and pay via text.
For customers with a current bill due after the launch date, automatic payments via credit or debit card will not be processed. Automatic payments from a checking or savings account will be withdrawn as scheduled. Customers who currently autopay via credit or debit card will have to re-enroll after receiving the first billing statement from the new system. All customers will also get a new account number after January 19, which will be needed when setting up a new online account.
The website for the outgoing portal will no longer be available starting 5 p.m. Friday, January 15. The interactive voice response system will also be down during the same period.
“South Bend’s new utility billing system is designed to be more user-friendly and will provide easier access and convenience for customers when viewing and paying their bills,” said Public Works Director Eric Horvath. “We are excited to bring this new resource to our customers.”
This is the City’s first implementation of a new billing system in more than 20 years.
Questions may be directed to South Bend Municipal Utilities by calling 311 (574.233.0311 for outside city limits) or emailing SBMUcustomerservice@southbendin.gov.