The City of South Bend’s Department of Innovation & Technology will share the results of a comprehensive survey about City services on Monday, August 13. Director of Business Analytics Danielle Fulmer will share the results of the survey at 3:45 p.m. in the Council Chambers. The survey was conducted between April and May of this year by ETC institute, a national firm that has administered surveys in over 700 cities.
The survey covered questions regarding general sentiment about the direction the city is heading, as well as specific questions about the quality of city services. The survey includes statistically significant results for each council district. Statistically significant means that the results reflect the population of each council district by ensuring the respondent group reflects the community. The survey was administered by mail and could be completed by mail, online, and by phone. Residents could also respond to the survey in Spanish by phone.
“The municipal services survey provides a unique opportunity to understand the quality of the City’s services, ensuring that the results represent all voices in the community. We will use the information to enhance service delivery by City departments,” said Chief Innovation Officer Santiago Garces.
The report with the results of the survey is available here, and the report with the breakout by council district can be found here.
Note: This is an independent survey from the one currently conducted by the Common Council.
Who: Director of Business Analytics Danielle Fulmer, Chief Innovation Officer Santiago Garces
What: City Survey Results Presentation
When: Monday, August 13th at 3:45 p.m.
Where: Council , 4th Floor of County-City Building, 227 W Jefferson Boulevard
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