Division of Water Works

South Bend Water Works Customer Service

To enhance efficiency and cost-effectiveness, we are pleased also to announce that South Bend Water Works customers may now choose to receive their water bill online instead of by mail. 

Sign up for E-Notification or call 574-235-5650 for additional information.

Customer Service Office
125 West Colfax Avenue
South Bend, Indiana 46601

Office Hours:

  • Walk-in Customer Service
    Monday to Friday: 8:30 am - 5:00 pm
  • Drive-up Payment Window
    Monday to Friday: 8:00 am - 5:00 pm

Payment Options:

Please note: All payments are due by 5:00 pm on the date indicated on the utility bill.

  • Pay On The Phone
    • Call 574.235.9236 and follow the instructions on the integrated voice response system
    • Use a MasterCard or Visa Credit/Debit card at Utilities Online
    • There is no additional fee for this service.
  • Automatic Bank Draft
  • Mail Payments
    • Send to: South Bend Water Works Customer Service
  • Walk-in or Drive-up Payments
    • See office hours above
  • After Hours Payments
    • May be placed in the night drop box at the South Bend Water Works Customer Service Office.  Payment will be applied to your account the next business day.

Additional Payment Information:

  • Starter or counter checks will not be accepted for payments at any time. 
  • We will not accept payments for shut off accounts left in the night drop box or mail unless a money order is used.

Understanding Your South Bend Utility Bill:


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